Loyalty can be defined as “Faithfulness or a devotion to a person, country, group, or cause.” Apple customers are often referred to as being loyal, as are customers of John Lewis and Waitrose. In our business world we expect loyalty from our employees but do we operate our business with the same values or are we in danger of creating a dichotomy where we demand loyalty from our employees but encourage them to treat customers with disdain?
I’m a boring customer. I tend to pick
The ability to challenge views, approaches, assumptions and norms are central to building upon our current knowledge and to learn about new things. I’m concerned that the explosion of social media and the fact that we can now all have our “15 minutes of fame” is taking its toll on our willingness to challenge and therefore potentially restricting our ability to learn.
There’s no getting away from the explosion of social media or the impact – both good and bad – that it’s
We often talk about what makes a successful leader or a successful business, but what about a country – what makes an entire country a success? And if we knew what made a whole country a success, could we learn from this in our own businesses?
An article in The Economist caught my eye. When ranked against a range of county-wide success factors such as global competitiveness, ease of doing business, global innovation, corruption perceptions, human development and prosperity.
Leadership is complex, so we’re told - but is it really? We hear that “leaders are born, not made,” we hear about leadership traits and leadership styles and a whole pile of other things that supposedly make someone a great leader. But does it have to be that complex? Perhaps there’s a simpler approach – one that we can all align to.
Every time the elections come round the conversation turns to leadership. We ask if the people on the TV and radio seeking our votes are
According to an editorial in Management Today (February 2013), the way to paint a positive future for your teams and staff is to tell a story. Far from being something that only children enjoy, storytelling for executives is now de rigor in the workplace. But what is storytelling – and, more importantly, does it work?
Storytelling has been used by the human race for as long as we have been able to communicate. Australian cave paintings were used by the aboriginal people as a way
According to claims in Management Today, 28% of managers and 31% of non-managers have little or no trust in their leader or management team. In addition, research by the CIPD suggests that: “Trust is known to be a fundamental enabler of many workplace benefits. If trust levels are high, organisations experience more, and superior, problem-solving and co-operation, a reduced need for constant monitoring and quality checks and increased information sharing. There is also greater acceptance of
A recent article in The Telegraph cited that the Gulf of Mexico oil spill was caused by a “classic failure of leadership at BP”.
This article got me thinking about the power we have as leaders and the responsibility to our business and to others that this power brings – and how the way we approach leadership can shape an organisation and - in the case of BP - can ultimately cost lives.
Enough has already been said and written about the tragic events that struck the drilling rig
Do you have a licence to practice, I mean really have one?
Changes in the way that financial advisors are allowed to carry on their business have now come into play in the UK and this got me thinking. A financial advisor handles your money and for that reason they are expected to be qualified to a defined standard, regulated and supervised. But it’s not the same for all professionals.
We always hear how “people are our greatest assets” yet we all know that in reality this holds
A leading article in People management magazine by the Chief Executive of the CIPD, Peter Cheese caught my eye. In his opening statement, Peter cited the fact that in the aftermath of events such as Deepwater Horizon, the banking crisis, the exposure of Lance Armstrong and the implosion of the UK press, there is a declining belief that businesses are behaving ethically.
Peter cited The Institute of Business Ethics which has recorded a 10% drop in the proportion of the public who believe
Although released a couple of years ago, the TLG annual index of influential brands really got me thinking. Apple and Google are both out in front in both Britain and the US but it was the third placed brands that really struck a chord.
Whether we like it or not, brands dominate our lives. We are judged by the clothes we wear, the car we drive, the food we eat, where we live and where we educate our children. Brands are attached to almost everything possible – we even have branded