Archive for category: Communication

The 93% non-verbal communication myth

10 Feb
February 10, 2015

As good L&D professionals, we try hard to deal with facts – when on occasion we are simply perpetuating myths. L&D can be a funny old place – we are the holders of so much vital information and our ‘customers’ – our learners – rely on us for guidance and assurance.  But what if the knowledge we’re imparting is false? In this post I’ll be looking at the widely held myth that 93% of communication is non-verbal. Most of you reading this post may well baulk at the idea Read more […]

Six ingredients for great L&D communication – Part 3

23 Oct
October 23, 2014

In the final part of this three-part series I’ll continue our journey towards achieving great L&D communication. You may recall from the first two posts $$ CITATION $$ that there were six key ingredients to great L&D communication.  There are: Clarity Consistency Commitment Challenge Chutzpah Create and share stories We’ve already looked at the first four, so let’s now concentrate on number five and six – chutzpah and create and share stories. Chutzpah Derived Read more […]

Six ingredients for great L&D communication – Part 2

09 Oct
October 9, 2014

In the second of a three-part series I’ll continue our journey towards achieving great L&D communication. You may recall from the first post $$ CITATION $$ that there were six key ingredients to great L&D communication.  There are: Clarity Consistency Commitment Challenge Chutzpah Create and share stories We’ve already looked at the first two, so let’s now concentrate on number three and four – commitment and challenge. Commitment The third step for great Read more […]

Six ingredients for great L&D communication – Part 1

25 Sep
September 25, 2014

We all think we understand great L&D communication – after all, why shouldn’t we? We’re the experts and we communicate all day long.  But deep down we all know that there are times when our communication can be improved. We know that within Learning and Development (L&D) we’re not always understood the way we want to be – we know we want to get our message across with impact and in a memorable way.  We’re not talking about training courses here – we’re talking about how Read more […]

Who tweets wins

27 Feb
February 27, 2014

The uses for social media seem to know few boundaries.  Tweets, updates, likes and so on are becoming part of our everyday lives.  We’re seeing social media being used to topple governments, hold major corporations to account and support conferences – and the latter is the focus for this week’s post – a deeper analysis of a conference backchannel. Story In a previous post I discussed the potential for disconnect between what was actually happening at conferences and what was being tweeted.  Read more […]

Foot and mouth – the basis for great leadership

30 Jan
January 30, 2014

In previous posts I’ve talked about some of the key issues that make a great leader.  In this short post I’d like to focus on one area – foot and mouth. We normally associate foot and mouth with the disease that reputedly cost the UK £8 billion in 2001 but for this post I’d like to use it to mean something different – something positive – and something associated with leadership. I use the term foot and mouth to describe what a leader says – ‘the mouth’ – and what they Read more […]

It’s time to ditch the management speak

10 Oct
October 10, 2013

According to an article in the Daily Telegraph,  office workers are becoming increasingly irritated by ‘management speak’. Phrases such as “Thinking outside the box” and “going forward” are some of the most hated management phrases, a survey has found, and The Plain English Campaign say that office jargon is damaging business and isolating new workers. Story Jargon and management speak is used in two thirds of offices across Britain, but nearly a quarter of workers consider it to be a “pointless Read more […]

The proverbs of learning and development (10-12)

12 Sep
September 12, 2013

In previous posts I’ve taken you to a slightly lighter but equally stimulating place and explored the application of proverbs for today’s Learning and Development professionals.  I’ve already covered six examples and here are another three for you to enjoy. In this post I’ll explore the following proverbs (starting at number ten, because you’ve already had numbers one through nine): 10. One man’s meat is another man’s poison 11. He who pays the piper calls the tune 12. Actions Read more […]

The seven deadly sins of storytelling

18 Jul
July 18, 2013

In a recent post I talked about the power of storytelling.  This week I’m turning my attention to the seven deadly sins that can impact on all of our stories in a negative way, and I’m going to suggest some approaches for dealing with them. Story Based on the original seven deadly sins, I thought I’d apply these to storytelling so that you always deliver the very best stories that you possibly can. As a reminder, the seven deadly sins are: Wrath Sloth Gluttony Greed Pride Lust, Read more […]

Five traits of a true leader

04 Jul
July 4, 2013

Leadership is complex, so we’re told – but is it really?  We hear that “leaders are born, not made,” we hear about leadership traits and leadership styles and a whole pile of other things that supposedly make someone a great leader.  But does it have to be that complex?  Perhaps there’s a simpler approach – one that we can all align to. Story Every time the elections come round the conversation turns to leadership.  We ask if the people on the TV and radio seeking our votes are Read more […]