As good L&D professionals, we try hard to deal with facts – when on occasion we are simply perpetuating myths. L&D can be a funny old place – we are the holders of so much vital information and our ‘customers’ – our learners – rely on us for guidance and assurance. But what if the knowledge we’re imparting is false?
In this post I’ll be looking at the widely held myth that 93% of communication is non-verbal.
Most of you reading this post may well baulk at the idea